Expectation Management

A formal process to continuously capture, document, and maintain the content, dependencies, and sureness of the expectations for persons participating in an interaction, and to apply the information to make the interaction successful.

To a large extent, people declare that a project has either succeeded or failed based on whether it met their expectations. Few projects fail in an absolute sense -- they simply fail to meet individual expectations.

It is possible for a project to file, even if all of the original goals were met, simply based on someone's different perception.

See also Asymmetrical Information, Due Diligence and Human Resource Accounting.

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